SHIPPING & ORDER PROCESSING
- Spark Confectionary ships macarons throughout the United States using UPS as our third party shipping carrier.
- Orders are only shipped nationwide, using UPS three day shipping, Monday and Tuesday to avoid weekend overlays and to ensure your purchase never sits in a warehouse.
- Orders placed after 3:00 PM EST will be shipped the following shipping day (Monday or Tuesday).
- Orders placed after 3:00 PM EST on Tuesday will ship on the following Monday excluding business holidays.
NATIONWIDE SHIPPING GUARANTEE
- Shipments can only be delivered to a street address within the (continental?) United States.
- UPS will not deliver to P.O. Boxes.
- Spark Confectionary is not responsible for delays in delivery times due to incorrect or incomplete addresses.
- Shipments that are returned or require rerouting due to incorrect addresses will be subject to additional charges for reshipment and/or relabeling for UPS.
- Shipping charges will not be refunded for late deliveries in the event the business is closed or if the recipient is not available to receive the package when delivered, UPS may require a signature for delivery at the discretion of the driver.
- Estimated delivery timelines do not take unexpected weather delays into consideration, which may affect shipping and arrival dates.
- During peak holiday season in the month of December, orders may not ship the same day they are ordered due to the high volume of orders received. Please communicate any specific delivery date requests to us via email (firstname.lastname@example.org).
- Spark Confectionary is not responsible for any UPS delivery delays due to the high volume that UPS experiences during peak seasonal shipping times.
Our delivered products will ship with three-day shipping. We only ship on Mondays and Tuesdays to ensure that your sweet treats never sit in a warehouse! All deliveries come in an insulated package along with an ice pack to keep everything cool and fresh during transit. Don’t worry if the ice pack is thawed upon arrival, it still did its job! The ice pack helps the product stay cold during transit and may be thawed by the time your package arrives. Please read our full Shipping Policy for more information.
For best results, our products should be refrigerated upon arrival and consumed within 5-7 days of delivery. They can alternately be frozen upon arrival for up to 4 weeks. If you will be storing them in a refrigerator, please allow approximately 10 minutes to reach room temperature or 30 minutes if coming from the freezer.
Color may vary slightly from photographs shown as our products are made by hand.
- Due to the perishable nature of our products, Spark Confectionary does not accept returns.
- There are no returns or exchanges.
- Circumstance Pending, Spark Confectionary will issue a credit or re-order.
- If, for some reason, you are unsatisfied with your purchase, please contact our Customer Service Team WITHIN 2 DAYS of when the package was received and provide a photo and detailed description of the issue. We will make every effort to make sure you are happy with your Spark Confectionary experience. Due to the perishable nature of our product, all claims submitted after the 48 hour delivery window or without proper photo or order number will not be eligible for return, refund, or reship.
CANCELLATIONS AND MODIFICATIONS
Orders may not be canceled within two business days of the ship or pick-up date. For order cancellation or modification requests, please contact us immediately via email at INFO@SPARKCONFECTIONARYCOM. We will do our best to accommodate your needs, however, such requests may not be possible due to the order processing schedule.
SPECIAL ORDERS AND LARGE QUANTITIES
When ordering quantities greater than 200 macarons or any customizations, please place your order at least 14 days prior to your desired delivery date. Orders not placed within 14 days of desired delivery date are subject to rush fees. For more information about special orders, custom flavors, colors, and macarons for events or special occasions please email us at email@example.com.
The Spark Confectionary Customer Service Team can be reached Monday–Friday, 8:00AM–4:00PM CST. Please email us at info@sparkconfectionary with any questions. We will do our best to accommodate your needs!